Gold Coast Holiday Services holiday apartments in the Chevron Renaissance Towers Resort are managed by Gold coast Holiday Services and NOT by the onsite management of Chevron Renaissance. It is important that you read your booking confirmation for details on collection of the apartment keys, checking in, checking out, parking, luggage storage, apartment maintenance, room services and with any questions you may have pertaining to your accommodation. Please do not contact onsite reception staff regarding any of these items. If you have any queries regarding the procedures in making a reservation or for the accommodation you have booked during your stay please contact Gold Coast Holiday Services.